Repertoire/JHC Editor Mark Thill on Oct. 4 spoke with Scott Nelson, senior vice president of supply chain, North America, Cardinal Health; and Mike Wallin, operations manager, Penske Logistics. (Penske provides trucks and drivers for Cardinal Health’s medical segment, and helps optimize hospital delivery routes.) Here are notes from the Q&A with Scott Nelson. Click here for Penske Logistics storm stories and photos.
Thill: Any lessons learned to share with supply chain colleagues?
Nelson: Plan early and involve your customers and key business partners in that process. Look beyond what could come up as an immediate need during the situation itself and plan for multiple contingencies. Without the joint planning I described earlier between Cardinal, Penske and the providers we serve, this story would have had a very different ending.
Communicate realistic expectations with your customers. We were committed to being fully operational as quickly as possible; however we set a clear foundation that it would not be “business as usual” and there would be challenges with inbound freight and outbound volume surges from the backlog. That candor and opportunity to jointly prioritize actions to achieve stabilization built a stronger relationship with our partners.
Lastly, take care of your employees first and they will make sure that the customer is taken care of. The Penske drivers were rock stars throughout this ordeal. They were so willing to put their personal challenges aside and safety in question so our customers would get what they need.
READ THE ENTIRE STORY AT JHCOnline HERE......
Want to hear more about these topics? Join us next week at our 2nd Annual Life Science & Healthcare Supply Chain Summit.